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Buy Online

Payment

Shipping and Delivery


Buy Online

What should I do if I need help with the products?

Contact us by email at info@farmaciabarcelona.com or by phone at +34 934 876 145 to assist you with any questions you may have.

Is it possible to modify the order that I just made?

If you wish to cancel or modify an order, send an email to info@farmaciabarcelona.com as soon as possible. We will do our best to accommodate your request. However, once an order has been placed, we can not guarantee the cancellation or modification of the purchase.

I have just finished my order, but I have not received the order summary yet.

It may happen that the summary of your order is sent a few minutes after finishing the order. We recommend that you check the "Spam" tray. Depending on the parameters of your messaging, the message may arrive there. If you do not receive any email, contact our Customer Service.

What are the benefits of creating an account?

Creating an account allows you to:

  • Store different shipping and billing addresses to speed up the payment process
  • Save the contents of your shopping bag for later
  • Easily access current order information and history
  • Save credit card information to streamline the payment process
  • Manage your list of saved items
  • Discover the recommended articles

My order has not been accepted. Why?

Make sure that the address you entered in the "Billing" field is the same address registered in your bank and the address where you receive your bank statements. If the system still does not accept your order, please contact your bank and then with us at info@farmaciabarcelona.com , we will be happy to help you.

Payment

What payment methods do you accept?

We accept the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • American Express
  • PAYPAL
  • Bank transfer

Please note that your billing address must match the address that appears on your credit card statement. At this time we do not accept gift cards.

My order has been rejected, do I have to make a new one?

If you have received an email informing you that your order has been canceled, place a new order online or contact us at info @ farmaciabarcelona.com .

Is VAT included in the final price and how can I claim VAT?

All prices include VAT. At this time we can not offer a tax refund service for any of our online customers.

When will the purchase amount be charged to the credit card?

The transaction will be charged to your credit card after checking your card details, receiving the credit authorization, confirming availability and preparing the shipment of your order.

Shipping and Delivery

What shipping options are available and what are the shipping costs?

We offer a variety of logistics services for greater ease. All orders are processed from Monday to Friday, except Saturdays, Sundays and holidays. The prices are detailed below:

NATIONAL SHIPPING 1 to 3 days

Zone Rate Transit time Free shipping
Spain (peninsula) € 2.9 2 to 3 days > € 30
Baleares

€ 3.9

2 to 3 days

> € 49

Canary Islands, Ceuta, Melilla

€ 9.9

2 to 3 days

> € 69

URGENT NATIONAL SHIPMENTS

Zone

Rate

Transit time

Free shipping

Spain (peninsula)

€ 5.9

Less than 2 days

> € 80

Baleares

€ 5.9

Less than 2 days

> € 80

Canary Islands, Ceuta, Melilla

€ 18.9

Less than 2 days

> € 100

PICK UP IN STORE

Type

Rate

Preparation

Free preparation

Store Pickup

-

1 day

> € 0

INTERNATIONAL DELIVERIES

Country / Area

Rate

Transit time

Free shipping

Germany

€ 6.9

3 days or more

€ 59

Andorra

€ 3.9

3 days or more

€ 49

Belgium

€ 6.9

3 days or more

€ 59

France

€ 6.9

3 days or more

€ 59

Netherlands

€ 6.9

3 days or more

€ 59

Italy

€ 6.9

3 days or more

€ 59

Portugal

€ 6.9

3 days or more

€ 59

United Kingdom

€ 6.9

3 days or more

€ 59

Rest of Europe

€ 11.9

3 days or more

€ 120

Russia

€ 11.9

3 days or more

€ 120

USA

€ 9.9

6 days or more

€ 99

Canada

€ 9.9

6 days or more

€ 99

Mexico

€ 11.9

6 days or more

€ 120

Rest of America

€ 11.9

6 days or more

€ 120

China

€ 19.9

6 days or more

€ 120

Rest of Asia

€ 21.9

6 days or more

€ 120

Africa

€ 21.9

6 days or more

€ 120

Australia

€ 21.9

6 days or more

€ 120

Can I send my item to the store?

We have our store in Paseo de Gracia 90, 08008 Barcelona. At no cost, the article can be collected 24 hours a day.

How can I track my order?

Farmacia Barcelona will send you several emails during the process, to keep you informed about the status of your order. Please note that we do not provide tracking numbers for security reasons, but only the tracking links found in the shipping confirmation email. You will receive a shipping confirmation email with a link to track your package. Next, we will send you a delivery confirmation email once the courier notifies us that your order has been delivered.

Returns

Currently we do not have a refund policy because they are cosmetic products that could be altered or opened. Please let us know sending us a picture at info@farmaciabarcelona.com and we will check if the product has been damaged during the shipment.